Updated: December 16, 2024
Welcome to GetReliefMD! Your privacy is important to us. This Privacy Policy (“Policy“) outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, or related features, including consultations and e-commerce activities.
By accessing our website or services, you acknowledge this Policy. If you disagree with any part of it, please discontinue use. For clarity, residents of the European Economic Area (“EEA”), the UK, and California are deemed to have acknowledged (rather than agreed to) this Policy.
For any inquiries regarding this Policy, please email us at compliance@getreliefmd.com with “PRIVACY REQUEST” as the subject line. We also encourage you to review our terms and conditions.
To provide our services and enhance your experience, we may collect the following types of information:
Identifiers
Name, email address, postal address, phone number, account credentials, and payment information (e.g., credit card details).
Health-Related and Sensitive Information
Details shared during consultations, including medical history, prescriptions, and demographic data.
Device and Usage Information
Data such as IP addresses, browser types, device identifiers, referral URLs, site interactions (e.g., page views, clicks), and timestamps.
Geolocation Data
Information derived from IP addresses or GPS data to enhance functionality and personalization.
Commercial Information
Records of products or services viewed or purchased, transaction histories, and user preferences.
Social and Third-Party Information
Publicly available profile data (e.g., from Facebook, Instagram, TikTok, or Pinterest), including usernames and interactions with our platform.
Cookies and Tracking Technologies
Tools such as cookies and pixels to monitor site usage, preferences, and engagement. For details, refer to the “Tracking Technologies” section below.
Your information is used for the following purposes:
Service Delivery: To process orders, schedule consultations, and facilitate healthcare solutions.
User Experience Optimization: To analyze trends and improve site functionality and performance.
Personalization: To customize offers, communications, and recommendations.
Marketing and Advertising: To deliver promotional content, retargeting ads, and newsletters.
Legal Compliance: To enforce our terms, adhere to legal obligations, and prevent fraud.
We may share your information under the following circumstances:
Service Providers
With trusted vendors supporting payment processing, consultations, IT services, and other operations.
Legal Requirements
To comply with laws, respond to legal requests, or address government inquiries.
Business Transfers
In the event of a merger, acquisition, or sale, your information may be transferred.
With Your Consent
When you provide explicit permission.
We use tracking tools, including cookies and pixels, to:
Remember user preferences.
Analyze site performance and user behavior.
Deliver personalized marketing and retargeted ads.
Monitor email engagement and external advertising performance.
You can manage cookies through your browser settings. Note that disabling cookies may limit certain site functionalities.
We collaborate with analytics providers (e.g., Google Analytics) and social platforms. For instance, Meta’s pixel helps track site traffic and deliver targeted ads.
Under the California Consumer Privacy Act (CCPA), California residents have the following rights:
Right to Know: Request details about data categories and specific information collected.
Right to Delete: Request deletion of personal data, subject to legal exceptions.
Right to Opt-Out: Prevent the sale or sharing of personal data.
Right to Non-Discrimination: Ensure no penalties for exercising privacy rights.
To exercise these rights, contact us at compliance@getreliefmd.com.
We do not sell personal information.
Residents of other states with privacy laws (e.g., Colorado, Virginia) may have similar rights. For further details, email us at compliance@getreliefmd.com.
We employ robust administrative, technical, and physical safeguards to protect your information. However, no system is completely secure. Please report any suspected breaches promptly.
We retain data only as long as necessary for business purposes and legal obligations. Once no longer needed, data is securely deleted or anonymized.
When transferring personal data outside your region (e.g., the EEA), we ensure proper safeguards, such as Standard Contractual Clauses, are in place to protect your information.
Our services are not directed at individuals under 18. If we discover that we have collected information from a child, we will delete it promptly. Please notify us if you believe this has occurred.
You can manage your preferences by:
Unsubscribing from email marketing using the provided link.
Adjusting cookie settings in your browser.
Contacting us for data access, deletion, or correction requests at compliance@getreliefmd.com.
We may update this Policy to reflect changes in practices or legal requirements. Material updates will be posted with an updated “Last Updated” date.
GetReliefMD 149 Shiloh Road, Ste 9, Billings, MT 59106 Email: compliance@getreliefmd.com
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